Account
Verification, sign-in, and profile updates for your Nova Spin account.
Why were my documents declined?
We have to see every required field on your ID or proof-of-address clearly—no glare, no cropped edges. If something is unreadable, we email you with a fresh upload request. Double-check that your registration details match what appears on the files you send; mismatches are a common reason for a decline. Need a hand? Message customersupport@novaspin.com.
What should I do when I see an invalid credentials message?
Several things can trigger that notice:
- If you misplaced your username, start a live chat so we can verify you and remind you how to recover it.
- If the password slipped your mind, use Forgot password on the login window to reset it securely.
- If you have not joined Nova Spin yet, tap Sign up to open a new account.
Still stuck after that? Email customersupport@novaspin.com or open live chat and we will walk you through it.
How will I know my documents are approved?
Once verification succeeds, we send a confirmation to your registered inbox from Nova Spin (peek in spam/junk just in case).
If anything fails our checks, we email you promptly with what to fix and the next steps. Reviews can take a little time; for urgent questions, contact customersupport@novaspin.com or live chat.
How do I update the email on my profile?
Email changes are handled by support so nobody else can alter your address without proof it is really you. Reach us at customersupport@novaspin.com or via live chat and follow the steps our agents provide.
How do I register for Nova Spin?
It is straightforward: choose Sign up on the left-hand menu (or the mobile header), then complete the form. Keep a government-issued ID and your banking details nearby—you may need them during onboarding.
Customer service is available every day from 9:00 a.m. to 1:00 a.m. Eastern via the Live Chat button if you want help along the way.
